Mr Tech Support
Richmond Computer Repair Company
Richmond Computer Repair Company
Mr. Tech Support provides corporate quality technical support for computers, networks, Internet connections and home theaters for residential and small business customers. We are successful for three reasons. First, we treat our customers with respect and share information with them using terminology that can be easily understood. By using everyday language instead of geek-speak to explain a problem and a solution, the customer feels included in the resolution of their problem. Second, we complete 90% of our work on-site at our customer's location. Too many companies today try to provide support from a remote location under the perception that remote support is more efficient or cost effective, often times not fixing the problem and at the same time alienating the customer. Third, we provide a quicker turn around for a completed solution and almost never, ever exceed our quote for a job. Many of our services are a flat fee that provide our customers a more complete solution that our peers provide, no matter how long it takes to finish the job. In short, our service is more personal and high touch. We see our customers faces. We physically set up and hook up the equipment and when we walk out our customer's door, we know everything works and we rarely get a phone call later about not being able to print or connect to the Internet. These three reasons are the foundation for our success. We are in our eighth year of business and we have helped almost 1,000 customers in Central Virginia.
Licenses / Credentials :
• Microsoft Certified System Engineer
• Microsoft Small Business Specialist
• Microsoft Certified Professional
• Apple Service Training
• A Plus Training
We Specialize In:
- Computer repairs, upgrades, installation and new computer setup
- Software installation, Virus/Spyware removal, Point of Sale software, Medical/Dental practice software
- All Microsoft Server software setup and maintenance, peer to peer file sharing
- Networks, cabling, routers, modems, and all Internet connections
- Home Theater device setup and installation
Finding a Richmond Computer Repair Service you can Trust
We've all seen it before, the blue screen of death or even worse we press the power button only to get a series of beeps and then nothing. Computers can be very useful tools when they’re working correctly or extremely frustrating when they’re not. Our computers need routine maintenance to perform at their peak but no matter how well you take care of your computer, it can still break down. If you manage a company or have a home office you know how computer problems can affect productivity and ultimately your profits.
Even if you’re reasonably computer savvy you may reach a point where you have no choice but to call a professional Richmond computer repair technician for help. Computer repair has become a popular and profitable start up business and there are so many companies and individuals claiming to be the best. So, as a consumer how do you know which computer repair businesses are really qualified? You’ll need to do some research to find the right Richmond computer repair service for your specific needs.
On Site or in the Shop Richmond Computer Repair
When you’re looking for a Richmond computer repair shop, start by searching for one that offers on site repair. If you need your computer up and running as soon as possible you don’t want to take it out to a shop and wait days or sometimes even weeks to get it back. If your computer can be fixed without having to leave your home or office you’ll be probably be back to work in just a matter of hours. You'll surely find Mr Tech Support to be your best option.
Obviously there will be times when the problem is beyond the scope of an onsite call and the computer will have to be taken to the shop for repairs. If you own a small company or home business, all your important files may be on that one hard drive. Despite the fact that we all know we should regularly back up our data, many of us don’t. We just don’t expect our computer to crash. But if it does, it can be a little scary to put your computer in the hands of someone you don’t know. You need to find a Richmond computer repair service that you can trust and that will protect your data and your privacy.
If your computer does have to head to the shop for repairs ask the Richmond computer repair service what kind of turnaround time they have. Some computer repair shops can take as long as two to three weeks to get your computer back to you. We don't. You really shouldn’t have to wait more than a day or two, and most jobs will only take a few hours. It’s not uncommon for a Richmond computer repair service to find that they have to return a computer to the place of manufacture for parts and repair. Find out if your computer can be fixed in-house or if it needs to be sent out. This can make a significan't difference in how long it takes for you to get your computer back. If you can’t be without your computer for a few days you may need to shop around.
Richmond Computer Repair: Reliable Service and Reasonable Rates
Find out if the Richmond computer repair company technicians are certified to work on your make of computer. If a computer repair service is going to be any good at what they do they need to be qualified to solve even the most difficult repair problems. Most computer manufacturers offer special certification programs for their specific computers. Certification won’t guarantee that the Richmond computer repair technician can fix your computer but it’s usually a good indication that they have spent the time to learn their trade and probably know what they’re doing.
Ask about rates. A Richmond computer repair service will usually charge by the hour but a few may charge by the job. Look for a company that will give you an accurate quote before they begin the work. If your computer must be taken to the shop for repairs make sure it is their policy to contact you for approval if they find additional problems that will increase their original quote. Ask if there is a call out fee or diagnostic charge. Some Richmond computer repair services may charge a fee for making a house call or checking out your computer whether they can repair it or not.
Ask the Richmond computer repair company what their policy is if they can’t fix your computer. Of course it would seem logical that you shouldn’t be charged if the technician can’t fix your computer, but many companies will still charge you for their time and effort so this may be a feature you’ll want to ask about up front.
Richmond Computer Repair Guarantee
Does the Richmond computer repair company provide a guarantee on the work? Make certain you get some sort of guarantee on the repairs. If your computer still isn’t working right or it breaks down shortly after you get it back then you’re not only going to be out a lot of money but your computer still won’t be functioning. Some computer repair companies will offer a limited 30 to 90 day guarantee on their services but some will actually guarantee their work for as long as 6 months. Some of the manufacturers of computer parts will provide additional guarantees.
If your computer is broken or simply balking at daily chores, you’re going to need to locate a dependable Richmond computer repair technician. You may need to do some searching and ask a few questions but the little added time you spend to locate a reputable company is going to be an important factor in getting your computer up and running again. Most Richmond computer repair companies are professionals and good at what they do. Finding one you can trust to do the job right can prove to be invaluable to the health of your computer.
Free Estimates. 50% off the first invoice for new customers.
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Stan, New Haven